Shipping Policy

Thank you for shopping with us! We aim to deliver your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

During busy periods, such as holidays or major promotions, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United Kingdom

• Standard Delivery: 3–5 business days

International Orders

• Europe: 5–10 business days
• Rest of the World: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Any free shipping promotions will be clearly displayed on our website when available.

Tracking Your Order

Where available, you will receive tracking information by email once your order has been dispatched. Please allow up to 24 hours for tracking information to become active.

Delays

While we do our best to ensure your order arrives on time, delays caused by postal services, customs, weather conditions, or other circumstances outside of our control may occasionally occur.

We appreciate your patience and understanding if this happens.

Customs & Import Charges

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

These charges are determined by your local customs authority and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

We cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible with your order number.

We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through our Contact page or by email.

We're always happy to help!