Refund policy
Refund & Returns Policy
Returns
We want you to be completely happy with your purchase. If you're not satisfied, you may return your item within 14 daysof receiving your order.
To be eligible for a return, your item must:
- Be returned within 14 days of delivery.
- Be in the same condition that you received it.
- Be unworn, unused, unwashed, and free from any damage or alterations.
- Include any original packaging where possible.
We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the refund.
Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.
Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
We'll work with you to resolve the problem as quickly as possible through a replacement or full refund.
How to Start a Return
To request a return, please contact our customer support team with:
- Your order number
- Your name
- The reason for the return
We will provide you with instructions on how to return your item.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for the cost of returning items unless the product is faulty, damaged, or sent in error.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Contact Us
If you have any questions about our Returns & Refunds Policy, please get in touch through our Contact page or by emailing our customer support team.